Operations Associate & Administration
Coordinate schedules, manage student communications, maintain operational data and support admin so day-to-day runs smoothly.
About the role.
LeapUp Edutech Pvt Ltd is seeking a proactive and detail-oriented Operations Associate to streamline operational processes and enhance the experience for our students and faculty.
You’ll coordinate schedules, manage student communications, maintain operational data and support administrative functions to keep day-to-day operations running smoothly. If you’re an organised multitasker with strong communication skills and a problem-solving mindset, this role is a great opportunity.
What you’ll do.
Call-based support
- Assist students and prospects with queries and issues over the phone.
- Provide accurate information about courses, batches and admissions.
- Follow up with students on progress and unresolved matters.
Email-based support
- Respond to student and prospect enquiries by email in a timely manner.
- Share course details, confirmations and brochures.
- Follow up on pending actions and maintain communication records.
WhatsApp-based support
- Send updates on schedules, sessions and important announcements.
- Respond to student queries in personal messages and groups.
- Send reminders and manage group communications effectively.
Payment reminders & follow-up
- Send reminders for upcoming or overdue payments.
- Follow up with students on missed or pending payments.
- Maintain records and track payment status.
Student communication & engagement
- Share regular updates, notifications and announcements.
- Use calls, WhatsApp and email to stay in touch with students.
- Engage with students and collect feedback to improve processes.
Batch & admission facilitation
- Coordinate batch creation, scheduling and student transitions.
- Assist with admission documentation and onboarding.
- Maintain student records and update admission status.
Office administration
- Manage day-to-day office operations.
- Maintain and organise physical and digital records, files and documentation.
- Coordinate meetings, schedules and internal communication.
- Handle basic accounting such as tracking expenses, invoices and receipts.
- Monitor office supplies and coordinate procurement when required.
- Help prepare reports, presentations and official documents.
- Maintain SOPs and document processes properly.
- Coordinate with vendors and service providers.
- Support management with administrative and operational tasks.
What we’re looking for.
- Bachelor’s degree in Business Administration, Operations Management or a related field.
- Freshers are welcome; internship or project experience in operations or coordination is an added advantage.
- Proficiency in Excel and Google Sheets.
- Strong organisational and multitasking abilities.
- An analytical, solution-oriented mindset.
- Effective verbal and written communication skills.
Why you’ll like it here.
Work with a passionate team that's building careers in finance.
Professional growth and learning opportunities from day one.
A collaborative and inclusive work environment.
A competitive salary and benefits package.
Sounds like you?
Apply for the Operations Associate & Administration role in Bengaluru — it only takes a few minutes.
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